Refund policy

At Summer Newyork, we aim to ensure you're satisfied with your purchase. If something isn't quite right, we're here to help. Below you'll find the full details of our Returns & Refunds Policy.

RETURN POLICY OVERVIEW (AT A GLANCE)

Subject	Policy Detail
Return Window	30 days from the date of delivery
Return Method	By mail only (no in-person returns)
Return Label (Defective Item)	Provided after approval
Return Label (Change of Mind)	Customer responsibility
Item Condition	Unused, in original packaging
Restocking Fee	None
Refund Processing	Within 5 business days after inspection

RETURNS

Returns are accepted on eligible items within 30 days of receiving your order.

To ensure a smooth return process, we strongly recommend contacting us before sending any items back. Once your return request is reviewed and approved, you will receive confirmation along with return instructions.

Email:
support@summer-newyork.com

Customers are responsible for return shipping costs unless the item is defective or incorrect. Return shipping costs are non-refundable.

Once your return is received and inspected, refunds are processed within 5 business days, provided all return conditions are met.

RETURN CONDITIONS

Items must be unused and in the same condition as received
Items must be returned in their original packaging
Proof of purchase is required

NON-RETURNABLE ITEMS

The following items cannot be returned:

Items showing signs of wear, use, washing, or damage
Items returned without original tags or original packaging

This policy applies to products currently sold on Summer Newyork.

EXCHANGES

Exchanges may be offered if you receive the wrong item or an incorrect size.

Please contact us at support@summer-newyork.com with your order number and a brief explanation. Our team will assist you as soon as possible.

REFUNDS

After inspection, you will be notified whether your refund has been approved or declined.

Approved refunds are issued to the original payment method within 5 business days.

If your refund appears delayed, we recommend:

Checking your bank account
Contacting your bank or card issuer

For further assistance, please contact support@summer-newyork.com

GIFTS

If an item was marked as a gift, a gift card will be issued for the value of the returned product.

RETURN SHIPPING

Return shipping costs are the customer's responsibility unless the item is defective
Return shipping costs are non-refundable
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance

POLICY PRINCIPLES

Cost efficiency: Competitive pricing without including return shipping costs
Sustainability: Reduced unnecessary transport helps lower environmental impact
Conscious shopping: Return shipping responsibility encourages thoughtful purchasing decisions

Our goal is to meet and exceed expectations, and our customer service team is always here to help.